General terms and conditions

1. General terms and conditions
These General Terms and Conditions (“Terms”) apply to all medical and related services provided by [Your Hospital Name], both in-person and via digital channels, to patients located in Switzerland and the European Union. By engaging our services (in person, online, or by telephone), you confirm that you have read, understood, and accepted these Terms.

2. Medical Services Provided
[Your Hospital Name] provides inpatient and outpatient healthcare services, including but not limited to diagnostics, treatment, surgeries, rehabilitation, and emergency care. The scope of services will be defined individually with each patient based on medical assessment. All treatments are performed in accordance with applicable Swiss and EU medical standards.

3. Appointment Booking and Admission
Appointments can be scheduled via our website, telephone, email, or in person. By booking an appointment, you agree to be contacted for scheduling, reminders, or medical follow-up. We reserve the right to refuse or postpone treatment in cases of emergency prioritization, incomplete information, or non-compliance with our admission policies.

4. Patient Responsibilities
Patients agree to:

• Provide accurate, complete medical history and relevant documents
• Follow medical instructions and treatment plans
• Inform us of changes in contact or insurance details
• Treat staff and other patients with respect
  

Failure to comply may lead to treatment refusal or termination in non-emergency cases.

5. Fees and Billing
Our services are billed in accordance with Swiss healthcare tariffs (e.g., TARMED), or EU equivalents when applicable.

Insurance Coverage: We accept mandatory health insurance (KVG/LAMal), accident insurance (UVG/LAA), and international coverage with prior confirmation. Private services not covered by insurance are invoiced directly. You are responsible for covering any costs not reimbursed by your insurer.

6. Cancellation and No-Show Policy
Appointments must be canceled at least 24 hours in advance. Late cancellations or failure to appear without valid reason may result in a fee.

7. Medical Liability
All services are provided by qualified healthcare professionals according to Swiss/EU medical regulations. We assume liability only in cases of gross negligence or proven malpractice. Nothing in these Terms limits statutory rights or legal obligations under medical law.

8. Data Protection and Confidentiality
Patient data is handled in strict compliance with:

• Swiss Federal Act on Data Protection (FADP / DSG) EU
• General Data Protection Regulation (GDPR), if applicable

Data is stored securely, and only shared with authorized parties (e.g., referring doctors, insurers) with your consent or when required by law. For more details, please see our Privacy Policy.

9. Use of Website and Digital Services

Our website may provide general health information, appointment booking, and telemedicine services. These do not replace in-person diagnosis unless explicitly stated. All website content is protected by copyright and may not be copied, distributed, or used without written permission.

10. Amendments
We reserve the right to update these Terms at any time. The current version is always available on our website. Changes will apply only to future interactions and not retroactively.

12. Governing Law and Jurisdiction
These Terms and any disputes arising from them are governed by Swiss law. The exclusive place of jurisdiction is [City, Switzerland], unless otherwise required by mandatory provisions of EU law for patients residing in the EU.

13. Contact
Company name
Street No.
City and ZIP Code
Region / Country

+012 3456 789
company@company.com
www.company.com

Data protection

Company and address

Company name
Street No.
City and ZIP Code
Region / Country

Represented by
Company name (legal representative or owner)

Contacts
+012 3456 789
company@company.com
www.company.com

Commercial Register Entry
Registered in the Commercial Register.
Register Court: [e.g., Local Court of Berlin]
Registration Number: [e.g., HRB 123456]

VAT Identification Number in accordance with §27 a of the VAT Act:
[Your VAT ID, e.g., DE123456789]

Responsible for content according to § 55 Abs. 2 RStV:
Company name
Street No.
City and ZIP Code
Region / Country

Disclaimer
Despite careful content control, we assume no liability for the content of external links. The content of linked pages is the sole responsibility of their operators.

Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Disclaimer

Company and address

Company name
Street No.
City and ZIP Code
Region / Country

Represented by
Company name (legal representative or owner)

Contacts
+012 3456 789
company@company.com
www.company.com

Commercial Register Entry
Registered in the Commercial Register.
Register Court: [e.g., Local Court of Berlin]
Registration Number: [e.g., HRB 123456]

VAT Identification Number in accordance with §27 a of the VAT Act:
[Your VAT ID, e.g., DE123456789]

Responsible for content according to § 55 Abs. 2 RStV:
Company name
Street No.
City and ZIP Code
Region / Country

Disclaimer
Despite careful content control, we assume no liability for the content of external links. The content of linked pages is the sole responsibility of their operators.

Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.